Venture Pro 1 Warranty

Limited Warranty Against Manufacturing Defects

Built for the Journey. Backed by Broke Dog.

At Broke Dog Company, we believe premium gear should be built to perform and made to last. The Venture Pro 1 Kennel is designed for demanding adventures, and we stand behind the quality of our materials and craftsmanship.

That's why we offer a Limited Warranty against manufacturing defects on the Venture Pro 1 Kennel's rotomolded body, along with a two-year limited warranty on covered components and accessories, exclusively for the original retail purchaser.

1. Warranty Coverage

Broke Dog Company warrants to the original retail purchaser that the Venture Pro 1 Kennel will be free from defects in materials and workmanship under normal, intended use, subject to the terms and exclusions outlined below.

Rotomolded Kennel Body — Limited Warranty

The structural rotomolded body is covered against manufacturing defects for as long as the original retail purchaser owns the kennel and the product remains within its expected useful service life under normal, intended use.

Covered defects may include:

Manufacturing-related structural defects
Defective materials or workmanship
Premature structural failure directly attributable to a manufacturing defect

Doors, Hardware, Electronics and Accessories — Two-Year Limited Warranty

For two years from the original retail purchase date, Broke Dog warrants the following components against defects in materials and workmanship:

Door assemblies, hinges, latches and locking mechanisms
Factory-installed hardware
Electronic components and control systems
Other Broke Dog-manufactured kennel accessories, unless a separate warranty is provided

This warranty applies only to defects arising from manufacturing or workmanship and does not cover failures caused by external conditions or improper use.

2. What Is Not Covered

This limited warranty does not cover damage, deterioration, or failure resulting from:

Normal wear and tear, including scratches, scuffs, dents, cosmetic imperfections, and surface discoloration
Fading, weathering, or cosmetic changes caused by sunlight, UV exposure, or environmental conditions
Accidents, collisions, vehicle crashes, impacts, drops, or other external forces
Improper use, abuse, negligence, or failure to follow product instructions
Damage caused by chewing, scratching, or other animal behavior
Unauthorized alterations, modifications, or repairs that cause or contribute to the claimed failure
Improper installation or use of accessories, mounting systems, or electronic components
Exposure to excessive heat, fire, chemicals, or other damaging conditions
Improper cleaning, maintenance, storage, or handling
Commercial, rental, or institutional use, unless otherwise authorized in writing
Theft, loss, or damage occurring during transportation or shipping, except where otherwise required by applicable law

This warranty does not guarantee that the kennel is indestructible, accident-proof, or capable of preventing injury or death in every circumstance.

3. Crash Testing and Vehicle Safety

The Venture Pro 1 Kennel is designed with canine safety in mind. Any crash-testing claims or performance representations apply only to the specific configurations, conditions, and testing protocols expressly identified by Broke Dog Company.

Crash testing does not constitute a guarantee of protection against injury or death in a vehicle accident.

Damage resulting from a vehicle collision, rollover, or other accident is not covered under this limited warranty unless Broke Dog determines that a covered manufacturing defect independently caused the failure.

Customers must follow all applicable installation, restraint, and vehicle-securement instructions.

4. Warranty Eligibility

This limited warranty applies exclusively to the original retail purchaser of a new Venture Pro 1 Kennel purchased from Broke Dog Company or an authorized Broke Dog retailer.

Proof of purchase is required to establish the original purchase date and warranty eligibility. This warranty is not transferable to subsequent owners.

Coverage begins on the original retail purchase date. Replacement products and components remain covered for the balance of the original applicable warranty period, subject to applicable law.

5. How to Submit a Warranty Claim

If you believe your Venture Pro 1 Kennel has a manufacturing defect, please contact Broke Dog Customer Support through our website at brokedogcompany.com.

To help us evaluate your claim, please provide:

Your name and contact information
Proof of purchase or original order number
A description of the issue
Clear photographs or video documenting the suspected defect
Additional information reasonably requested to evaluate the claim

Broke Dog may request inspection of the product or return of the affected component before making a warranty determination.

Please do not return a kennel or component without first receiving return authorization.

6. Warranty Remedies

If Broke Dog determines that a product or component has a defect covered by this warranty, Broke Dog will, at its discretion and subject to applicable law:

Repair the defective product or component
Replace the defective product or component with the same or a reasonably comparable item
Provide a refund or other remedy where required by applicable law or where Broke Dog determines it is appropriate

Replacement products may vary in color, design, or specifications if the original product is no longer available.

Broke Dog will cover reasonable standard shipping costs associated with an approved warranty repair or replacement within the contiguous United States. Shipping arrangements must be authorized in advance.

Expedited shipping, international shipping, and other additional costs may be subject to separate arrangements, except where applicable law requires otherwise.

7. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BROKE DOG COMPANY SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM A PRODUCT DEFECT OR BREACH OF THIS LIMITED WARRANTY, INCLUDING LOSS OF USE, LOST INCOME, OR DAMAGE TO OTHER PROPERTY.

THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR PERSONAL INJURY WHERE PROHIBITED BY LAW.

ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE EXTENT PERMITTED BY APPLICABLE LAW. NOTHING IN THIS WARRANTY DISCLAIMS IMPLIED WARRANTIES THAT CANNOT LAWFULLY BE DISCLAIMED.

Some states do not allow limitations on the duration of implied warranties or exclusions of incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.

8. Your Legal Rights

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Nothing in this warranty limits any non-waivable rights or remedies available under applicable consumer protection or product liability laws.

9. Our Commitment

At Broke Dog, we build gear for dogs and the people who take them everywhere. We take pride in the Venture Pro 1 Kennel and the craftsmanship behind it.

If a manufacturing defect occurs, we're committed to evaluating your claim fairly and working toward an appropriate solution.