Refund policy

Broke Dogs Refund and Return Policy

At Broke Dogs, customer satisfaction is our top priority. We want you to be happy with your purchase, which is why we offer a 30-day money-back guarantee. If for any reason you are not completely satisfied with your order, you can return it within 30 days of receiving your items for a full refund. Please read the following guidelines for a smooth return process:

1. Eligibility for Return

  • 30-Day Window: You must request a return within 30 days of receiving your order.
  • Condition of Items: Items must be returned in their original condition. Unused and undamaged products are eligible for a full refund.
  • Proof of Purchase: Please provide your order number or receipt when requesting a return.

2. How to Request a Return

To initiate a return, please contact our customer service team via email at Jillian@brokedogcompany.com with the following details:

  • Your order number
  • A brief explanation of why you would like to return the product
  • Photos of the item (if damaged or defective)

3. Return Process

  • Return Shipping: The customer is responsible for the return shipping cost unless the item is defective or was sent in error.
  • Refund Method: Refunds will be issued to the original payment method once the returned item is received and inspected.
  • Processing Time: Refunds will be processed within 5–7 business days after the return is approved.

4. Non-Returnable Items

  • Sale or Clearance Items: Products purchased on sale or clearance are not eligible for return unless they are defective.

5. Exchanges

If you would like to exchange an item, please initiate a return and place a new order for the replacement item. We do not offer direct exchanges.

6. Defective or Damaged Items

If you receive a damaged or defective product, please contact our customer service team immediately with photos of the item. We will provide you with a return label at no charge and issue a full refund or send a replacement at your preference.

7. Exceptions

  • Items returned after the 30-day window will not be accepted for refunds.
  • Items must be returned in their original packaging with all accessories, manuals, and parts included.

By purchasing from Broke Dogs, you agree to our refund and return policy. If you have any questions, our customer support team is always happy to assist you.